1. Customer Care Ambassador
Responsibilities:
* Provide assistance via inbound calls - troubleshooting and queries
* Provide assistance on LiveChat supports
* Follow up call on Customer's Emails
* Provide support to Dealers - troubleshooting and queries
* Follow up with customer's support requests through Web or SelfCare in a timely manner from general inquiry to technical assistance
* Escalate the customer's issues to higher level or respective department whenever necessary
* Data Entry when necessary
Requirements:
* Required language(s): English, Bahasa Malaysia
* Proficiency in Chinese languages is an added advantage
* At least 1 year(s) of working experience in the related field is required for this position
* Applicants must be willing to work in Petaling Jaya
* Applicants should be Malaysian citizens or hold relevant residence status
* Preferably Junior Executives specializing in Customer Service or equivalent
* Typing speed : Minimum 30 wpm
* Must be able to work shifts, Mondays to Sundays
Contact
Send your CV to edmond.panirselvam@tunetalk.com. Shortlisted candidates will be contacted for an interview.
Closing Date: 15 January 2011
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